Refund policy

We want you to love every bag. If you don't, we'll make it right.

Not for you?

Email us within 30 days of delivery and we'll refund your order in full. No need to send it back. Food can't be resold, so pass it on to a friend. This applies to one order per customer.

Damaged, open or wrong

If a bag arrives damaged, opened, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or refund it, your choice, including shipping.

Lost in transit

If your tracking hasn't moved in 7 days, or shows delivered and you can't find it, let us know. We'll deal with the carrier and send a replacement.

Cancellations

You can cancel any order, including pre-orders, for a full refund until it ships.

How refunds work

Refunds go back to your original payment method within 5 business days. Your bank may take a few more days to show it. Shipping is refunded whenever the problem was ours.

Questions: hello@sffrns.com